Orders are processed daily and dispatched within 10-14 working days. Due to the ongoing lockdowns we are experiencing longer delays. If there is going to be a delay, we will let you know. Freight rates are calculated based on weight and include handling. Insurance is included in our freight charges. Freight charges are in Australian dollars and include GST. All items are checked before being packed. We take no responsibility if your item arrives damaged. All postage does include insurance. Please refer to 'items received damaged or missing contents' section below. You can also choose at check-out to receive your item with a signature.
Freight Rates
Delivery Australia Wide. All freight charges are based on weight and are the same for all states except Queensland and Western Australia. These two states have a higher freight charge due to there location.
Signature on Delivery
Want to know your item has been delivered and signed for? Signature on Delivery captures a signature of the recipient once the item has been delivered.
This is included in your freight charge.
Extra Cover
All requests for compensation and Extra Cover claims must be lodged within:
6 months of the item being posted, or 30 days of delivery, or the intended date of delivery, for International Courier or International Express items.
The steps you need to take to request compensation differs depending on what occurred.
Items received damaged or missing contents
Present the damaged item and the packaging at a Post Office for a damage report to be completed (only the person to whom the item is addressed can present the item). Please note that not all of our Post Offices are able to complete damage reports. Please ask at your local outlet or look for Post Offices listed as Post Shops or Business Hubs in our locations and hours tool.
Our retail staff will submit a Customer Service Complaint on your behalf (you’ll need to leave the item and all packaging with our staff for processing).
Provide supporting documentation as requested. This may include proof of identity, a statutory declaration, receipts for postage or the item itself, and other item details.
Items not received or lost in the mail
Start by submitting a missing item enquiry form. Please view missing mail items to access the form and for important information regarding timeframes for submitting enquiries.
You can also contact us via any of the contact points listed under complaints and feedback.
Australia Post
Australia Post is the most common method for most items as Australia Post has the widest area of service in Australia.
Registered Post
•Limited to parcels under 20kg. There are also height restrictions and where either of these are exceeded, we use TNT Courier Services or Ausfast with Victoria Metro area.
•Orders placed on weekends and public holidays will be processed on the next business day.
•Goods will be delivered by Australia Post.
•A email will be sent upon dispatch with a Tracking Number.
Express Post
•Orders placed on weekends and public holidays will be processed on the next business day.
•Goods will be delivered on business days; no deliveries will be made on weekends or public holidays.
•Next day delivery is not available to customers outside Australian metro and major regional areas, Perth metro or Darwin.
•Goods will be delivered by Australia Post and a signature is required upon delivery. If no signature is obtained at the time of delivery, a note will be left at your premises and goods will be delivered to your local post office for collection.
•A email will be sent upon dispatch with a Tracking Number.
Heavy items over 20kg will be delivered by TNT. Additional freight charges may apply
Please note, due to COVID-19 there may be delays in receiving and dispatching of goods.
