Returns & Refunds

You may be entitled to a repair, replacement or refund if the product you have purchased is faulty.
You will not be entitled to a refund, if you simply change your mind. This will be at the discretion of On The Go RV Accessories and prior approval must be obtained.

MANUFACTURES WARRANTY

All warranty returns must have the proof of purchase included in the package.
We may choose to return the product to the manufacturer for repair or to determine the nature of the problem.

RETURNS AND EXCHANGES

You have 30 days to return an item from the date you purchased it.
Prior approval must be given before we accept any returns or exchanges.
Returns or exchanged products must be unused and in the same condition as you received them. They must have all the original accessories and in the original box and/or packaging.
Proof of purchase must be included.

REFUNDS

Once we receive your item, we will inspect and notify you on the outcome. If your return is approved, we will refund to your credit card or original method of payment.

SHIPPING

You are responsible for paying your own shipping costs for returning your items and you must ensure your package is insured for freight.
All items must be packaged securely.
We recommend you track and trace your package as we don’t take responsibility for packages not received.

Post to
On The Go RV Accessories
3/17 Harvey Drive
Cowes Vic 3922